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Shipping
Typically, your order will be dispatched within 1-2 business days after you place it. You will receive a shipping confirmation email as soon as your order has been sent, which will include the carrier and tracking details for your package.
Track & Trace
When ordered, you will get an email with a Track & Trace number. Sometimes the number will get redirected to your spambox so check it out if you’re missing out.
You can also give it a try with the button "Where is my package"?
Delivery times and costs
We try to use the fastest, cleanest and sexiest couriers out there. Unfortunate for all of us, they won’t bring your Pockies for free. We try to keep shipping fees as low as possible and here is how it works.
NETHERLANDS
On orders over €50,-, you don’t have to worry because we will pay for shipping. But if you are not ready to order that many Pockies, we will ask you to pay €3.95 to help us cover some of the shipping fees.
If you order before 11:30 PM (23:30), your Pockies will arrive on the next day. There are no deliveries on Sunday's btw.
BELGIUM
For our Belgian friends, the same shipment costs apply (free shipping on all orders over €50,- and otherwise €3.95).
If you order before 9:30 PM (21:30), your Pockies will arrive on the next day. There are no deliveries on Sunday's.
GERMANY
We see you Germany! That's why we apply free shipping on all orders over €50,-. We don't discriminate so standard shipping will cost you €3.95.
Delivery will take 1-2 days (no deliveries on Sunday's).
EUROPE ZONE 1
Delivery time between 1-3 working days. Free shipping on orders above €100. For orders below €100 standard shipping applies which costs €5.95.
Countries in Europe Zone 1: France, Austria, Denmark.
EUROPE ZONE 2
Delivery between 2-5 working days. Free shipping on orders above €100. For orders below €100 standard shipping applies which costs €9.95.
Countries in Europe Zone 2: Albania, Andorra, Armenia, Belarus, Bosnia And Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Faroe Islands, Finland, Georgia, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Republic Of Macedonia, Malta, Monaco, Norway, Poland, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland and Turkey.
UNITED KINGDOM
We see you UK, also after the Brexit! That's why we apply free shipping on all orders over £100,-. We don't discriminate so standard shipping will cost you £9.95. Delivery will take 2-5 business days (no deliveries on Sunday's).
UNITED STATES & CANADA
For all US & Canada orders the shipping is free above around $100,-. Orders below $100,- it will cost you $14.95. It can take 2-5 business days to receive your order. Every order will be provided with a tracking number.
REST OF WORLD
Of course we also deliver to the Rest of the World! Sydney, Maldives or Rio de Janeiro? We’ve got you covered. Because our couriers have to go the distance, the price is higher. For €19.95 we put the Pockies on your doormat on all orders under €200. If you love to spend more than €200 we take care of the shipping fees.
We are currently not shipping to Afghanistan, Algeria, Burkina Faso, Chad, Côte d’Ivoire, Democratic Republic of the Congo, Ethiopia, Ghana, Guernsey, Iran, Iraq, Isle of Man, Jersey, Libya, Mali, Mauritania, Mozambique, Niger, North Korea, Sierra Leone, Sudan, Togo, Tunisia, Uganda, Ukraine, Yemen.
CUSTOMS & BREXIT
CUSTOMS
Customs or import duties may be applied once a shipment reaches its destination country. While Pockies handles shipping, any potential extra costs are not covered by us.
Pockies does not control these fees and cannot provide detailed information about potential extra costs. We recommend contacting your local customs office for updated information on charges to avoid unexpected expenses.
Shipping costs for uncollected packages will not be paid by Pockies.
BREXIT
Due to Brexit, additional taxes may apply when goods arrive in the United Kingdom. As of 1 January 2021, VAT and customs regulations differentiate based on the value of goods shipped to the UK, with a threshold set at £135.
For goods valued at or below £135: these are subject to UK VAT, with no additional charges at the point of delivery.
For goods valued above £135: these are subject to UK VAT, with an additional customs import fee of approximately 20%.
Further information on these regulations can be found on the British Government website.
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